Hassle-Free Returns and Efficient Shipping

Shipping & Return Policy

MarijuanaPackaging.com offers a streamlined return process and swift shipping, ensuring a seamless shopping experience for our valued customers.

Shipping

Marijuana Packaging ships to any location worldwide. We utilize a variety of carriers such as USPS, UPS, and various freight carriers. Customers’ orders will take one to six estimated business days in transit, depending on the shipping address as well as the shipping method selected at checkout. International orders may take beyond six business days, depending on the country.

Customers can change their shipping address after an order has been placed, if the order has not yet been shipped. However, it is our policy that this change is subject to a modification fee. View our Terms and Conditions for our detailed shipping and return policies on your Marijuana Packaging products.

7-Day Return Policy

Please use our return portal to return your order. You can also call customer service at 888-315-2453 or email us at customerservice@marijuanapackaging.com and we will assist you.

  • Customers have 7 business days from the day that the order was received to report the following:
  • Damaged items, lost packages/items, or request a return.
  • If customer is at fault (eg. buyer’s remorse), order is subject to a 25% restocking fee and $15 return label fee (per label).
  • If order is rejected, customer will be responsible for $18 UPS return label fee (per label).
  • If customer is not at fault, all fees will be waived.
  • All custom orders are final sales and cannot be returned.
  • If a product is used, it is final sale.
  • It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

Fulfillment Center Returns:

1801 E 41st St, Vernon, CA 90058

Shipping

While most orders placed before 2:30pm PST meet the cut-off for expedited shipping, our official cut-off time for expedited shipping on web orders is 1:30pm PST. Additionally, orders are only shipped during business days. If you have any questions or concerns, please contact customer service.

While these orders before 1:30pm will be handed off to our shipping partners (USPS, UPS and more), we cannot guarantee their expedited shipping due to possible unforeseen circumstances (explained in sections below).

After successfully placing an order for will call pickup, please allow at least one (1) hour for our warehouse associates to prepare you order. You will receive an email confirming that the order is ready for pick up.

You will have three (3) business days to pick up your order - you do not have to pick it up on the same day.

When you pick up your order, you will receive a pick up confirmation email.

If you do not pick up your order within those three (3) business days, we will email to let you know that your order is being returned to inventory.

If you have not picked up your order but you receive the pick up confirmation email, please reach out immediately to let us know.

Orders placed after 3:30PM (PST) will be available for pickup the following business day.

Local Pickups Available - Monday to Friday: 10:00am-4:00pm.

If you place a will call order and one or more of the items is out of stock, our customer service team will reach out to you as soon as our shipping team notices the issue - this will likely be the same day you place your order.

Customer service will try your contact number two (2) times and leave a voicemail if there is still no answer on the second call.

If you have not called back within 15 minutes, you will be refunded for the items that are out of stock ONLY.

Customer service will then tell shipping to proceed with fulfilling the rest of your order.

For dropship items, it’s important to note that these products are shipped directly from our suppliers and are not held in our main inventory. As a result, dropship items are not covered by our free shipping promotions. This policy helps us maintain efficiency and accuracy in fulfilling these orders. If you have any questions about shipping for dropship products or need assistance with your order, please feel free to reach out to our customer service team for personalized support.

Returns

In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and Received in saleable condition.

Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.

Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.

All returns will be inspected and must be 100% complete.

All free items included with a specific product purchase must be returned as well to receive credit.

When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.

It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Marijuana Packaging.

No returns can be made on clearance sale items; these are considered final sales.

Credit will always be issued to the same credit card to which they were charged.

We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods,depending on your billing cycle.

All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.

Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at customerservice@marijuanapackaging.com.

Shortage, discrepancy or damage claims must be filed within 7 business days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the time frame stated.

You have 7 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at customerservice@marijuanapackaging.com. Please have available order number and the original date of purchase for verification.

Once return has been created, customer has 14 business days to return items

Return will expire in 14 days

If items have not been returned by the 14th day customer’s card on file will be charged

Buyer changes mind, buyer remorse or price difference Restocking Fee Applied

Buyer changes mind and returns item. Item received was not received back in original form or was declared incomplete. Restocking & Shipping Fee Applied

Buyer refuses delivery Restocking Fee Applied

Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by seller Restocking Fee Applied

Buyer receives an item materially different from what they ordered No Restocking Fee Applied

Items arrives to the buyer damaged or defective No Restocking Fee Applied

Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied

Order is returned as undeliverable No Restocking Fee Applied but if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed as RMA Processing FEE (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)