faq test
How do I become a wholesale partner?
You can apply to become a wholesale partner through our website.
Once approved, you may be able to access wholesale pricing and submit tax information for eligible tax-free purchases.
How do I become a wholesale partner?
You can apply to become a wholesale partner through our website.
Once approved, you may be able to access wholesale pricing and submit tax information for eligible tax-free purchases.
How do I become a wholesale partner?
You can apply to become a wholesale partner through our website.
Once approved, you may be able to access wholesale pricing and submit tax information for eligible tax-free purchases.
General
How can I contact you directly?
Please contact us at (775)-376-1945, Monday to Friday, from 8:00 a.m. to 4:30 p.m. PST.
Can I request a product sample?
We offer samples on most packaging items. Samples are available to order directly from our website on each item’s respective product page using the “Order Sample” button.
How can I become exempt from sales taxes?
If you would like to apply for sales tax exemption for your business, please fill out our tax-exemption form.
Can I make changes to my order after placing an order?
Any changes to orders already placed should be requested immediately by contacting customer service. Please have your order number ready. Once an order is placed, we may be unable to make any changes to your order.
Do you offer promotions and discounts?
Sign up to our email newsletter and receive exclusive access to discounts, special promotions, and product highlights.
When do you restock out-of-inventory products?
For any questions on out-of-stock items, please click the “Notify Me When It’s Back In Stock” button on any sold-out item’s product page or contact customer service to find out.
What type of packaging is ideal for my product?
We have a wide variety of packaging products that meet your specific needs. You can use the filters on each collection page to help find what you’re looking for. If you’re still unsure of the best packaging for your product, please contact our support team.
Is this packaging compliant in my state?
We offer different kinds of packaging products that are child-resistant, tamper-evident, and can meet various packaging regulations by state.
Custom Packaging
How can I order customized packaging?
Check out our various custom printed packaging options. Simply fill out the form get a free quote within 24 hours. With the lowest MOQs in the industry, fast turnaround times, and a wide variety of customization options, you can be sure our team can bring your vision to life, exactly how you envision.
How long does the customization process take?
Marijuana Packaging offers the shortest timelines in the industry. Request a free quote through our custom product forms and we will contact you within 24 hours with an estimate.
Returns
How can I get a refund or return an item?
Please review our return policy for more information.
How can I check the status of a return?
Please contact us at (775)-376-1945, Monday to Friday, from 8 a.m. to 5 p.m. PST or contact customer service. Please have your order number ready.
Pricing and Payments
What payment methods are accepted?
Online Orders:
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Credit and Debit Cards
For your security, MarijuanaPackaging.com reserves the right to verify all credit card orders.
Phone Orders:
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Credit and Debit Cards (direct bank deduction)
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UPS Collect on Delivery (COD)
Mail Orders:
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Company Checks
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Personal Checks
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Money Orders
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Cashier Checks
Please make all checks payable to the A&A Global Imports LLC. Mail orders must be addressed to:
A&A Global Imports LLC
1801 E 41st St
Vernon, CA 90058
Local Delivery Payments:
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Credit and Debit Cards
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Cash (maximum of $5 in coins)
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Wire Transfer
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VIP CUSTOMERS ONLY
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Company Checks
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Personal Checks
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Money Orders
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Cashier Checks
Please make all checks payable to the A&A Global Imports LLC. A $35 is applied to all declined payments, including but not limited to failed checks.
Do you offer price matching services?
If you discover a competitor’s lower price within 30 calendar days of purchase on any identical product, we will match or beat that. To request a price match, please contact us at 888-315-2453 or email customerservice@Marijuanapackaging.com with the competitor’s website or invoice. This offer is subject to our Price Match Guarantee Terms.
Processing and Shipping Times
How long will it take to get my order?
Shipment timeframes vary based on the shipping service selected at checkout. Please allow a minimum of 2 business days for processing.
Customized orders will have unique processing times that are dependent on the product.
Do you offer Same-Day Delivery?
Marijuana Packaging offers same-day delivery to Los Angeles and Orange counties, Monday through Friday from 1 PM PT to 4 PM PT.
ORDERS MUST BE PLACED BY 12 PM PT TO QUALIFY.
Rush Surcharges: $75 for Los Angeles, $100 for The Valley and Orange County.
Minimum order value of $500 applies.
What shipping option should I choose?
Marijuana Packaging offers a variety of shipping options to fit your needs! Standard options through our shipping partners (USPS, UPS, and FedEx) vary depending on your location and the volume of your order. Review all your options closely and select the best fit for your needs.
Rush Delivery is available for Los Angeles and Orange counties only.
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Orders must be placed by 12 PM PT Monday through Friday for same-day processing.
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Surcharges: $75 for Los Angeles, $100 for The Valley and Orange County.
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Delivery is scheduled Monday through Friday, between 11 AM and 4 PM PST.
Will Call Orders
Orders may be placed for pickup at our facility! Once your order is placed and processed, a confirmation email will be sent indicating that your order is ready for pickup.
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You have up to 5 business days to pick up your order; same-day pickup is not mandatory.
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If you fail to retrieve your order within the 5-day period, you will be notified and the order will be returned to inventory.
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Orders placed after 1 PM PT will be processed on the following business day.
Please bring your order confirmation when picking up your order. A final confirmation will be sent upon successful pickup.
Dropship Orders
Marijuana Packaging is proud to collaborate with our trusted brand partners to ship select items directly to you. These items are processed as Dropship Orders and require an additional 2-3 business days. If you order a Dropship item along with in-stock items, the in-stock items will ship separately.
My Account
How do I reset the password to my account?
Please email our customer service team to reset your password at customerservice@Marijuanapackaging.com
Why can’t I see my order history?
Please confirm you are logging in with the email address used for your past orders. If you have accidentally created two accounts, our Customer Service experts can help merge them for you. Please send an email to customerservice@Marijuanapackaging.com
Do I need to make an account to make purchases?
You can place an order without creating an account. Creating an account will securely save your information for easier checkout on your next purchase. Account members will receive exclusive promotions and product highlights.
