It's normal to have questions during any shopping experience, and our team is here to help. We've compiled a list of the most commonly asked questions to help address any concerns you may have. If you still have other questions, please reach out to us for support!

General FAQs

How can I contact you directly for any questions?

Please contact us at (888) 315-2453, Monday to Friday, from 8:00 a.m. to 5:00 p.m. PST.

Can I request a product sample?

We offer samples on most packaging items. Samples are available to order directly from our website on each item’s respective product page using the “Order Sample” button.

Do I need to make an account to make purchases?

You can place an order without creating an account. Creating an account will securely save your information for easier checkout on your next purchase. Account members will receive exclusive promotions and product highlights.

If you would like to apply for sales tax exemption for your business, please fill out our tax-exemption form.

How can I order customized packaging?

Check out our various custom printed packaging options and select any item to get started. Simply fill out the form on any item’s product page and get a free quote within 24 hours. With some of the lowest MOQs in the industry, fast turnaround times, and wide variety of customization options, you can be sure our team can bring your vision to life just the way you want.

How long does the customization process take?

We have some of the fastest turnaround times in the industry. Request a free quote through our custom product forms and we will contact you within 24 hours with an estimate.

Will I be charged tariff fees on my order?

For more details regarding tariff fees, please refer to this page. Tariffs are calculated at the cart page and applied at checkout.

Can I make changes to my order after placing an order?

Any changes to orders already placed should be requested immediately by contacting customer service. Please have your order number ready. Once an order is placed, we may be unable to make any changes to your order.

Do you offer promotions and discounts?

Sign up to our email newsletter and receive exclusive access to discounts, special promotions, and product highlights.

When do you restock on out-of-inventory products?

For any questions on out-of-stock items, please click the “Notify Me When It’s Back In Stock” button on any sold-out item’s product page or contact customer service to find out.

What type of packaging is ideal for my product?

We have a wide variety of packaging products that can meet your specific needs. You can use the filters on each collection page to help find what you’re looking for.

Is _____ compliant in my state?

We offer different kinds of packaging products that are child-resistant, tamper-evident, and can meet various packaging regulations by state.

How can I get a refund or return an item?

Please review our return policy for more information.

How can I check the status of a return?

Please contact us at (888) 315-2453, Monday to Friday, from 8 a.m. to 5 p.m. PST or contact customer service.


What are my shipping options?

We work with a wide variety of shipping partners such as USPS, UPS, as well as various freight carriers. Depending on the items in your cart as well as your shipping address, different shipping options will be available. Please proceed to checkout and proceed to the Shipping step to see all available options for your order.

How much does shipping cost?

Shipping costs vary and are determined during checkout based on the items in your cart, your shipping address and your selected shipping option. Shipping costs are calculated using live real-time data from each of our shipping partners.

When will my order arrive?

Shipping times may vary depending on the shipping option you select at checkout, as well as your shipping address amongst other factors. Please check your tracking information for any details regarding your specific order.

Do you ship internationally?

We offer international shipping options on many of our products, however smoke shop items such as glass pipes, carb caps, magnetic grinders, glass cleaners, lighters/torches, and batteries cannot be shipped internationally. This restriction will not affect packaging items such as jars and bags. Please refer to product descriptions on each item and look for an international shipping notice to see which items are available to be shipped internationally.

How can I track my order?

Once your order has been shipped, you will automatically receive an email with shipping information, including tracking information.

What is the time cutoff for pick-up orders?

We have Will Call available for free for same-day pickup. The cutoff time for Will Call orders is 3:30 p.m. PST.

Do you offer discreet shipping?

All orders are packaged discreetly and not labeled under "Marijuana Packaging." All packages shipped will be labeled under "A&A Global Imports."